Generative AI Crash Course for Non-Tech Professionals. Register Now >

AI Powered Forecasting for Workforce Management

Author(s): K. A. V. Lakshmi Raghavan, Yogita Rani, Ladle Patel, Rajeev Ranjan


In this paper, we present our approach to using time series forecasting for managing resource allocation for one of the Social Media UPI. With the rapid increase in online payments, the business is facing challenges in resource allocation across three vendors to monitor its payment requests categorized under seven hierarchical processes labelled as Towers. Each of these Towers is further divided into various sub-processes called Products and then Alert Queues. Since the workforce allocation depends upon the incoming volume requests for these processes, it is vital to have a proper volume forecasting system to plan for the optimal resource allocation in advance. We forecasted volumes for all Products and Alert Queues across all the Towers and categorized them under three different risk buckets depending upon the Mean Absolute Percentage Error (MAPE) observed on test data. Using the forecasted volumes and the risk category the Product falls under, capacity planning for future dates is made easier, and the client was able to reduce its resources by 26%.

Picture of Association of Data Scientists

Association of Data Scientists

The Chartered Data Scientist Designation

Achieve the highest distinction in the data science profession.

Elevate Your Team's AI Skills with our Proven Training Programs

Strengthen Critical AI Skills with Trusted Generative AI Training by Association of Data Scientists.

Our Accreditations

Get global recognition for AI skills

Chartered Data Scientist (CDS™)

The highest distinction in the data science profession. Not just earn a charter, but use it as a designation.

Certified Data Scientist - Associate Level

Global recognition of data science skills at the beginner level.

Certified Generative AI Engineer

An upskilling-linked certification initiative designed to recognize talent in generative AI and large language models

Join thousands of members and receive all benefits.

Become Our Member

We offer both Individual & Institutional Membership.